Date: Thursday 30 November, 2023 [in-person]

Time: 1 - 2:30apm

Location: Advanced Research Centre (ARC) 237 A/B (Exhibition Space)

Register here

Customers, Consumers and End-users as FinTech innovators?

To celebrate the National Productivity Week, The Productivity Institute Forum and the IRT Digital Society and Economy at the University of Glasgow have teamed up to bring you an event on "Customers, consumers and end-users as FinTech innovators? Reflections on the Consumer Duty".

This event is brought to you by the Innovate UK-funded Financial Regulation Innovation Lab at the University of Glasgow.

FinTech focuses on innovation. The focus is often on the development, production and marketing of new, often disruptive, products and services. End-users, consumers and customers have been less in focus.

In policy and regulation, there is a growing recognition of the role that consumers play in expanding and drawing out the potential benefits of FinTech and financial services, of establishing a Fintech for good. The UK Financial Conduct Authority introduced the Consumer Duty in July 2023, as a contribution to support consumers, adding resilience and growth to the market. We observe similar initiatives internationally.

Famously, Adam Smith in the Wealth of Nations, reflected on the division of labour as a vital and dynamic process of economic growth requiring the interplay of specialising and coordinating. The division of labour is limited by the extent of the market. Corporate growth, scale, competition, entry, and their coordination, depend on the growth of the market. This means end-users, customers and consumers joining the market too, bringing their expertise and capabilities into the mix.

Research, broadly on lead-users in innovation, and increasingly in consumer research, demonstrates that consumption is rarely a near-automated release of the benefits of a product (good or service). Rather consumption is often a skilled set of learning and practices.

How do we give these a safer place in financial markets?

Agenda:

  • 13:00-13:15 - Arrivals and registration
  • 13:15-14:00 - Perspectives from practice and policy
  • 14:00-14:30 - Discussion

Speakers:

  • Chair: Bridgette Wessels, Professor of Social Inequalities at University of Glasgow
  • Dorothy Hamilton, ex-Global Head of Securities Services Operations, HSBC; and Scottish President of the Chartered Institute for Securities and Investments
  • Additional speakers TBC 

Regenerating Scottish productivity for prosperity for all

This event is part of the 'Regenerating Scottish productivity for prosperity for all' programme of events for National Productivity Week - check out the full programme below:

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To celebrate the National Productivity Week, The Productivity Institute Forum, the IRT Digital Society and Economy at the University of Glasgow and Productivity Club teamed up to bring you a Gaitherin event packed with new thinking and new beginnings. In fact, on the day, Productivity Club will launch their new name!

Join us at this Gaitherin as we explore a growing trend that redefines productivity in today's ever-evolving economic, social, and environmental landscape.

Traditional measures of productivity no longer address the pressing questions facing businesses - how to cultivate sustainable growth.

About The Gaitherin: The Gaitherin brings together Scotland's most innovative academic and business minds for regular networking events. We start with a bite to eat and networking, then a short key note (details to be confirmed in following week), followed by a round of rapid fire pitches, where anybody has a chance to pitch an idea, discuss a new concept or project. At The Gaitherin we aim to find synergies between business and research, and look for areas where we can collaborate. Everyone is welcome, there's no limitation on areas of expertise.

First published: 30 October 2023

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