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Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.

There is a Citizens Advice Bureau in almost every community in Scotland, across 300+ locations, helping more than 171,000 people each year.

Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.

• Benefits – entitlements, support with applications and appealing decisions
• Debt and money advice – how to manage debts, improve your financial situation and maximise your income
• Consumer issues – from used cars to difficulties with gas and electricity suppliers
• Work-related problems – terms and conditions, dismissal, redundancy and intimidation
• Housing – from renting through to homelessness
• Relationships – splitting up, children and bereavement

Get in touch

Find your local Citizens Advice Bureau.

Telephone: 0800 028 1456 for the Scottish Citizens Advice Helpline to speak with an adviser at your local Citizens Advice Bureau.

GEMAP support individuals with matters relating to welfare rights, benefits, debt and housing rights and violence against women. They offer a range of advice services and can be contacted online, through social media or via their advice helpline.

Get in touch

Address: GEMAP Scotland Ltd, Westwood Business Centre, Unit 2/3i, 69 Aberdalgie Road, Easterhouse Glasgow, G34 9HJ
Telephone: 0141 773 5850
Fax: 0141 781 1777
Email: enquiries@gemap.co.uk

Social media:

Twitter: https://x.com/i/flow/login?redirect_after_login=%2FGemapScotland

Facebook: https://www.facebook.com/GemapScot

The Welfare Rights and Money Advice team provides benefits advice and money advice to front line Health and Social Care Partnership (HSCP) social work staff so they can support their service users. They also provide direct support to HSCP service users in more complex cases. 

The Welfare Rights and Money Advice team also provides:

• representation for any residents of Glasgow at Social Security Appeal Tribunals
• a comprehensive income maximisation service for home care and day care service users
• information and training to council staff and voluntary organisations within the city of Glasgow across a variety of different benefit and debt topics.

Get in touch

Telephone: 0141 287 8732
How to challenge decisions: https://www.glasgow.gov.uk/article/4835/Challenging-Benefit-Decisions

Money helper is an online resource that can support you to identify the correct service for you. They provide a list of organisations that can advise on welfare rights and citizens advice as well as a list of law centres, a list of foodbanks and how to access foodbanks

Where can I get help and advice about benefits?

Turn2us is a national charity providing practical information and support to end financial insecurity. They can provide support around several areas, including, debt, benefits, work and unemployment, pensions, housing costs, bereavement, immigration, caring responsibilities and much more.

Get in touch

Information for your Situation | Turn2us

Customer helpline enquiry: Ask a Question (custhelp.com)