Professor Dilek Cetindamar Kozanoglu, University of Technology Sydney

"Dynamic Capabilities for Nimbleness and Resilience in a Continuous Digital Transformation"
Monday, 04 November 2024. 12:00-13:30
Room G56 (Seminar Room 1), Kelvin Hall

Abstract

The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the challenges of their co-existence. The current study draws on Dialogical Action Design Research (D-ADR) to investigate interactions among practitioners and executives. Data is collected from a major Australian Financial Services Organisation (FSO) and many international experts. The study presents a framework, the Continuous Transformation Model (CTM), to describe digital transformation within an FSO context, emphasizing nimbleness and resilience as its foundational pillars. This framework facilitates the identification of the critical role of organisational capabilities in managing continuous digital transformation, supported by dynamic IT capabilities. More importantly, the findings underscore how these capabilities enable managers to balance the coexistence of nimbleness and resilience effectively. The CTM contributes to the enterprise information systems literature by offering a coherent understanding of balancing resilience and nimbleness to succeed in digital transformation. In particular, the research model elucidates the relationship between dynamic capabilities and continuous digital transformations. Digital transformations are not a one-off exercise. Managers in the FSO context must cultivate their organisational capabilities to achieve nimbleness and resilience during their digital transformation journey. The relationship between dynamic capabilities and continuous digital transformation sheds light on establishing successful management processes within FSOs.

Bio

She is the Professor of Contemporary Technology Mangement at the School of Computer Science at UTS. Her main interest and research topics are Digital Transformations, Entrepreneurship, and Technology & Innovation Management. She serves in various prestigious journals, including IEEE Transactions on Engineering Management where she is the Senior Department Editor for the Technology Management track.

For further information, please contact business-seminar-series@glasgow.ac.uk.

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First published: 11 October 2024

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