Service Science is an emerging discipline that aims to combine fundamental science and engineering theories, models and applications with facets of the management field, particularly knowledge, supply chain and change management, in order to enhance and advance service innovation.

14 hours of lectures and 4 hours of tutorials.

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The summative assessment is by a written assignment of 2,500 words.

To provide participants with the ability to assess, analyse and implement change within organisations:

■ Explore the nature and context of change.

■ Examine alternative change management approaches and theories.

■ Determine optimal change management strategies given particular change contexts.

■ Examine how best to implement predetermined change strategies.

■ Define and recommend a change management action consistent with the recommended strategic direction.

By the end of the course, participants will be capable of:

■ Apply a range of change management methodologies and relevant theories that can inform and support their application to practical situations.

■ Evaluate the influence of internal processes, relationships, and external environmental conditions in driving organisational change.

■ Develop practical solutions by synthesising the concepts and techniques learnt in a change management plan to support strategic intentions.

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.