This course aims to give students the opportunity to understand the changing pressures on housing managers and to use methods of reflection to help understand how these changes impact on them, their professionalism in service delivery and the services they deliver. The course also considers personal reflection and its role in Continuing Professional Development with their professional body (Chartered Institute of Housing).

Taught through 5 x 3 hour class sessions.

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A 1,500 word essay/report designed to demonstrate understanding of Continuing Professional Development (CPD) and reflective practice as approaches to increased professionalism in the context of housing service delivery.

A 1,200 word reflective practice exercise based on a learning incident and using an analytical framework based on the work of Brockbank and McGill (2007). This allows students to demonstrate application of the theoretical approaches to work based reflection drawing upon an incident from their own working lives that they found difficult to deal with or to fully understand at the time

The course will introduce students to ideas of professionalism in practice. It will consider how professional standards and ethical behaviours are supported through reflecting on one's own daily practices and will introduce students to possible methods of reflective practice to support their own continuing professional development.

By the end of this course students will be able to:

■ understand the role of reflection in personal service delivery and the changing industry context;

■ understand and use models of reflection on housing practice, reinforcing the social ethos highlighted in year 1;

■ demonstrate understanding of the role of good practice philosophy and models and distinguish how and why good practice may vary in different circumstances;

■ reflect on the constants in housing management practice; having a stable baseline for service development;

■ share experience of the delivery of core activities in housing management, practices and approaches including drawing on research and good practice to develop their professional skills; and

■ apply critical reflection to a range of personal service practices, including management, service development, service delivery.

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.