Student Services

The University of Glasgow Living Support Service provides out of hours support to over 3,500 residents living in university accommodation. The team is made up of more than seventy current students and staff members across thirteen halls of residence in both Glasgow and Dumfries, who are trained to offer a confidential listening and signposting service. 

The teams help with a wide range of issues including: 

• Settling into university life and independent living
• Getting to know your halls and the local area, 
• Health concerns, First Aid, Mental Health First aid, and accessing medical help, 
• Need someone to talk to or feeling homesick, 
• Course worries, exam stress, and managing a work/life balance
• Noisy neighbours, getting along with flatmates
• Fire safe and responding to fire alarm activations
• Arranging emergency repairs out of hours 

They also help to build community by organising regular events for residents to meet new people, try new things, and experience what Glasgow has to offer. If you would like to collaborate on an event or campaign in university accommodation, please contact chelsea.gordon@glasgow.ac.uk.  

The Living Support teams are on call from 6pm to 8am (6:30pm at Student Apartments) Monday to Friday and 24 hours at weekends. The service works closely with the Stu​dent Life Support Officer, Gatehouse Security and Accommodation Teams to ensure that residents feel safe, comfortable and supported around the clock. 

We welcome University of Glasgow staff to signpost students and researchers living in halls to the Living Support service; information about what the service does and how to contact the teams at each residence can be found on the Living Support website

In an emergency, staff members can follow the Emergency and Crisis Support guidance if they have concerns about a student living in halls of residence or reach out to the Student Life Manager amy.copsey@glasgow.ac.uk if it is a non-urgent matter.  

Living Support recruit new team members from within the University community each year, with the main recruitment period beginning in March and ending in the summer term. The roles are part-time and flexible to suit the needs of both staff and students and the team receive extensive training including Active Listening Skills, First Aid and Mental Health First Aid certification. There are a number of benefits including the opportunity to develop key Graduate Skills for example team working, communication and leadership and gain work experience in a supportive and helping role. Practical benefits include a secured space in accommodation and recognition via HEAR accreditation on student transcripts. In addition, many of our team have benefited from career progression within the role.  

More information about the role, benefits, and recruitment process can be found on the Living Support website

Please do get in touch if you would like to meet with one of our team members to learn more about the service: livingsupport@glasgow.ac.uk 

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First published: 1 May 2022