If you’re getting a new phone, please be aware that you will need to use your old phone to set up Multi-Factor Authentication (MFA) on your new device. Don’t throw it away until you’ve set up MFA!

Visit the UofG Information Security webpage for instructions.

If you have a new phone and no longer have access to the old one, you will need to raise a support request to have your account reset. This could leave you unable to access UofG services for a short time while Reach Out IT experts reset your account.

What is Multi-Factor Authentication?

MFA is a method of confirming your identity when accessing UofG systems using a combination of two different factors:

  • Something you know: your username and password
  • Something you have: your device(s) - smartphone and/or tablet

The second layer of security protects your account so that even if someone else obtains your password, they are unlikely to also have your second step, e.g. your smartphone. 

Find out more about Multi-Factor Authentication at UofG.

First published: 19 December 2024

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