Frequently Asked Questions
UofG Sport Frequently Asked Questions
UofG Sport's FAQs will help answer your questions about our memberships and facilities.
If you have a query that isn't answered below, just drop us a line.
Membership & Entry
What does UofG Sport membership include?
All student, staff and community memberships include access to both UofG Sport sites – the Stevenson Building and Garscube Sports Complex – including all gym facilities, the swimming pool and REVOLVE indoor cycling studio. Access to all classes is included at no additional cost to staff and community members.*
Facility hire for sports such as Badminton, Squash, Tennis, Basketball etc. are subject to court hire fees, but these are discounted for members. Full details on facility hire costs for members can be found here.
Garscube-only memberships allow access to Garscube Sports Complex only.
Full-Access vs Off-Peak memberships
- Full-access/anytime memberships allow access to the facilities at any time during opening hours.
- Off-peak memberships allow access to the facilities before 2pm Mon-Fri and any time Sat/Sun.
'Sport' vs 'Fitness & Wellbeing' memberships
- Student Full-Access Sport memberships allow access to all 50+ GUSA Sports Clubs.
- Student Off-Peak Sport memberships allow access to five GUSA Sports Clubs only – Hares & Hounds, Mountaineering, Riding, Skydiving, Surf & Wakeboard.
- Student Fitness & Wellbeing memberships do not provide access to GUSA Sports Clubs.
*Students pay a discounted rate of £2.50 per class for Yoga and Pilates classes only. All other classes are included at no extra cost to student members.
How do I join UofG Sport as a student? Please read before joining
To join UofG Sport as a University of Glasgow student, you need to be fully matriculated and have your student card and GUID credentials.
You can join in person at Front Desk at the Stevenson Building or Garscube Sports Complex.
To join online, please follow the three-step process outlined below.
Please read the following carefully *before* starting the joining process.
Step 1 – create UofG Sport account
To join, you must first create a UofG Sport account using your University email and GUID password.
This brings your personal details over from the University's main student database into the UofG Sport system, so that you do not have to enter any of your personal information manually.
If you find yourself entering personal details manually at any point in the joining process (such as name, email address, date of birth etc.) then stop – this means you're not logged in to your UofG Sport account, which already has these details.
Step 2 – create UofG Sport password (different from GUID password)
Once you've create your UofG Sport account, you need to create a password that is specific to UofG Sport.
Your GUID password will not allow you to access your UofG Sport account – you must set a seperate password that you'll use for UofG Sport only.
To set your UofG Sport password, you can use the button below. You'll need to enter your University email address, and then you'll be sent an email with a password reset link.
The link will expire after a while, but if that happens you can just generate a new password reset email using the same button below.
Step 3 – log in and purchase your membership
Once you've created your UofG Sport account and set a UofG Sport password, you must now log into that account using the button below and select Add a membership now.
If you're unsure of which membership to purchase, you can see all student membership options here.
To proceed with joining, please use the buttons below to complete each step.
Step 1 – create UofG Sport account
Step 2 – create UofG Sport password
Step 3 – log in and purchase membership
How do I join the gym as a UofG staff member?
UofG Sport staff memberships cost £25 per month for full access. You can pay for a year up-front (£300) or monthly via Payroll deduction or Direct Debit.
- Staff Payroll Memberships are paid in arrears at the end of each month e.g. a salary deduction taken in September covers the September membership period. No upfront payment required. Membership can take 1-3 working days to activate.
- Staff Direct Debit Memberships are paid in advance on (or around) the 15th of each month e.g. payment on 15th September covers the membership period from 15th September to 14th October (inclusive). No joining fee. Upfront pro-rata payment required to cover membership until first Direct Debit date. Membership activated immediately at point of purchase.
You can also add a Plus One to your Payroll membership via the UofG Helpdesk, with the Plus One's membership costing the same as yours i.e. £25 per month for one member, £50 per month for two members.
If you started employment at the University for the first time within the last six months you may be eligible for a free six-month New-Start membership (not applicable to Honorary/Affiliate staff) – more details here.
If you're an Honorary or Affiliate UofG Staff member, you can join us a GUConnect Affiliate member. This is a type of Community membership and is paid via Direct Debit – to join, please visit Front Desk at either of our locations.
Can I join the UofG Sport gym as a member of the public?
Yes, absolutely. You don't need to have any affiliation with the University of Glasgow to join the UofG Sport gym.
We have a range of Community membership options, which you can find out more about here.
Community memberships are paid monthly by Direct Debit – with no joining fees and no contract! (All we ask for is a minimum of 30 days' notice if you wish to cancel.)
- Direct Debit Memberships are paid in advance on (or around) the 15th of each month e.g. payment on 15th September covers the membership period from 15th September to 14th October (inclusive). No joining fee. Upfront pro-rata payment required to cover membership until first Direct Debit date. Membership activated immediately at point of purchase.
To join as a Community member, please visit Reception at either of our locations or join online here.
Do I need a gym membership to join a Sports Club?
Yes, to join any GUSA Sports Club, you require a UofG Sport membership.
For most Clubs, you'll require one of the following full-access (not off-peak) SPORT memberships:
- 12-Month Full-Access SPORT Membership
- Semester Full-Access SPORT Membership
If you wish to join one or more of the following Clubs only, you require an off-peak SPORT membership only:
- Hares & Hounds
- Mountaineering
- Riding
- Skydiving
- Surf & Wakeboard
Further information here:
- Join UofG Sport here
- Find out more about Club Sport here
- Join a Club online here
Can I use the gym without a membership?
Yes, non-members can use the UofG Sport gym by purchasing a Day Pass from our Front Desk team or online.
A Day Pass gives you full access to all UofG Sport facilities – that includes the gym, swimming pool, all fitness classes, and sports activities such as badminton, basketball, squash etc. – but does not include access to GUSA Sports Clubs.
Purchase of a Day Pass requires you to create a UofG Sport account, which you can use to book classes & activities online on the day of your Day Pass at member prices – so most classes, for example, incur no extra charges, and some activites (such as badminton court hire) are included in the cost of a Day Pass. See our Facility Hire page for full details on activity prices.
Stevenson Building
- One-day pass for general public — £6.50
- One-day pass for UofG students & staff — £5.50
Garscube Sports Complex
- One-day pass for students, staff & general public — £5.00
Day passes are available to anyone aged 16 and over and can be used at any time during our opening hours.
Stevenson Building Child Access (under 16s)
Adult members (or non-members with a Day Pass) can bring up to two children with them to the Stevenson Building, with the following limitations:
- Child access is available on Fridays after 17:00, Saturdays and Sundays only
- Children must be supervised by an adult at all times
- Child access is not permitted to Pulse, PowerPlay, Revolve, sauna/steam room or fitness classes
Can I bring a guest to the gym if I have a membership?
Yes, you can – but all guests must purchase a Day Pass to gain entry.
Day Passes are £5.50 per person for UofG staff and students, and £6.50 per person for the general public.
Please see Can I use the gym without a membership? (above) for further details on Day Passes.
Plus One Memberships
Alternatively, you can add a Plus One membership to your account at the following rates:
- Community Plus One – £25/month (total cost £59/mo for both members)
- UofG Staff Plus One – £25/month (total cost £50/mo for both members)
- GUConnect Family – for friends/family of Affiliate Staff, Former Staff & Alumni – £28/month (total cost £56/mo for both members)
Community Plus One and GUConnect Family memberships can be purchased from Front Desk at either of our locations. Staff Plus One memberships can be requested via the UofG Helpdesk here.
Are children allowed access to UofG Sport facilities?
UofG Sport members (or non-members with a Day Pass) can sign up to two children (aged 15 or under) into the Stevenson Building free of charge, with the following conditions.
Child access is only permitted at the following times:
- Fridays after 5pm
- Saturdays and Sundays all day (09:00-17:30)
Child access is not permitted to the following areas without prior approval from UofG Sport:
- Pulse (cardio gym)
- PowerPlay (strength & conditioning gym)
- Revolve (indoor cycling studio)
- Sauna/Steam Room
- Fitness Classes
Please be aware that:
- As part of any child access arrangement, children must always be supervised closely by a supervising adult. UofG Sport expects that adults who are supervising children must ensure they are always in close contact with the child. This extends to changing rooms, toilets, halls and the swimming pool itself.
- In the absence or unavailability of family changing rooms, any child aged 8 or under may be taken by a supervising adult into an opposite-sex changing room.
How do I create or reset my UofG Sport password?
UofG students and staff please remember: your UofG Sport password is not the same as your GUID password.
When you first join, you must create a UofG Sport password by entering your University email address here.
Community and GUConnect members only can use a personal email address.
If you've forgotten your UofG Sport you can reset it any time here.
Why am I not receiving password reset emails?
It could be that the password reset emails are being picked up by your junkmail/spam filters.
To fix this, please try adding the email addresses noreply_uofgsport@gladstonego.cloud and uofgsport@leisurecloud.net to your email account's whitelist or 'safe senders' list (or 'VIP' list on Apple devices).
In recent versions of Outlook, you can do this by clicking Home then Junk then Junk E-Mail Options then Safe Senders then Add. For other email clients (e.g. Apple Mail, Mozilla Thunderbird etc.) please refer to the help documentation for your specific email program.
The other possibility is an old or incorrect email address on your UofG Sport account. Please email sport@glasgow.ac.uk to check or update the email address we have on our system.
Where can I find my UofG Sport membership number?
You can find your UofG Sport membership number by logging in to the UofG Sport app and selecting Accounts from the dropdown menu:
If you've joined us since March 2023, your UofG Sport membership number can also be found in most emails from UofG Sport, including your joining email:
How do I cancel or freeze my membership?
Prepaid Memberships
Prepaid memberships (e.g. student 12-month and semester memberships) can be cancelled within 14 days of purchase by emailing sport@glasgow.ac.uk.
After the first 14 days of membership, prepaid memberships cannot be cancelled, frozen or transferred, and are non-refundable.
Monthly Direct Debit & Payroll Memberships
Memberships paid monthly via Direct Debit or Salary Deduction can be cancelled or frozen with one month's notice.
To freeze your Direct Debit or Payroll membership for up to four months, please submit a Membership Freeze Request Form here.
To cancel your Direct Debit or Payroll membership, please submit a Membership Cancellation Request Form here.
Stevenson Building Gym & Studios
What gym facilities are available at the Stevenson Building?
The Stevenson Building has two gym facilities: Pulse and PowerPlay.
Pulse has equipment designed for cardiovascular exercise and conditioning and is located on Level 4 of the Stevenson Building.
PowerPlay has equipment designed for strength training. PowerPlay is located on Level 3 of the Stevenson Building and can be accessed through Pulse.
What equipment does Pulse have?
Pulse is our cardiovascular and conditioning gym with treadmills, spin cycles, rowing machines, lighter weights, and much more.
You can find a detailed overview of the equipment in Pulse here.
What equipment does PowerPlay have?
PowerPlay is our strength and conditioning gym and has 18 Olympic platforms, as well as benches, free weights and many other pieces of equipment designed for strength training.
You can find a detailed overview of equipment in PowerPlay here.
Do I need to book a platform in PowerPlay?
No, you do not need to book a platform in PowerPlay.
Platforms are available for use to all members and pay-as-you-go visitors, subject to availability.
Can I use the studios to train?
Studios 2 and 3 are free to use whenever they are not in use for classes or club training sessions.
You cannot book the studios to train. However, you may enquire about studio availability at the Stevenson Building reception desk.
Studio 1 is not available for general use.
Swimming Pool, Sauna & Steam Room
When is the swimming pool open?
The Stevenson Building swimming pool is open at all times during our opening hours
Advance booking is not required, but access is subject to lane availability.
You can see which lanes are available when by checking our pool Lane Usage Timetable.
Check swimming pool availability here
Pool access is included in membership, and non-members can access the pool by purchasing a Day Pass.
Do I need to book to use the swimming pool?
No, advance booking is not required to use the Stevenson Building swimming pool.
The pool is available for use by members (and Day Pass holders) any time during our opening hours subject to lane availibility.
You can check to see which lanes are available by looking at our pool Lane Usage Timetable.
Is the swimming pool open to the public?
Yes, the Stevenson Building swimming pool is open to UofG Sport members and the general public – non-members can access the pool by purchasing a Day Pass.
Booking is not required – the pool is available for use any time during our opening hours subject to lane availibility.
You can check to see which lanes are available when by looking at our pool Lane Usage Timetable.
What times are the sauna and steam room available to use?
The sauna and steam room are generally available for use during Stevenson Building opening hours.
However, during term-time only the sauna and steam may be subject to closure at the some of the following times:
- Tuesday 2000-2200
- Wednesday 2030-2200
- Thursday 1900-2200
- Sunday 0900-1015
These closure times are variable and subject to change, so please remember to check the Pool Lane Usage Timetable for up-to-date closure times.
Why is the sauna closed and when can we expect it to reopen?
We are very frustrated by the length of time it's taking for us to fix the sauna. We are working with external contractors and as the work began it became clear that there were more issues than first identified.
We are doing all we can to get it reopened as quickly as possible but sadly we are unable to offer any timelines. Communication is regularly send out via our app and our emails to all members. Please turn on notifications on the app and be sure to check your junk folders for our regular emails.
Can I bring children to UofG Sport facilities?
UofG Sport members (or non-members with a Day Pass) can sign up to two children (aged 15 or under) into the Stevenson Building free of charge, with the following conditions.
Child access is only permitted at the following times:
- Fridays after 5pm
- Saturdays and Sundays all day (09:00-17:30)
- During specified holiday periods (see below)
Supervised child access is permitted to the following areas only:
- Swimming Pool (but not sauna/steam room)
- Sports Hall
- Activity Hall
- Squash Courts
Child access is not permitted to the following areas without prior approval from UofG Sport:
- Pulse (cardio gym)
- PowerPlay (strength gym)
- Revolve (indoor cycling studio)
- Sauna/Steam Room
- Fitness Classes
Please be aware that:
- As part of any child access arrangement, children must always be supervised closely by a supervising adult. UofG Sport expects that adults who are supervising children must ensure they are always in close contact with the child. This extends to changing rooms, toilets, halls and the swimming pool itself.
- In the absence or unavailability of family changing rooms, any child aged 8 or under may be taken by a supervising adult into an opposite-sex changing room.
- Access to some areas may be limited at times to babies and very young children. This will be dependant on activities in spaces and will be at the manager's discretion to ensure safety at all times.
During the following holiday periods, child access is permitted at any time during opening hours:
- Saturday 23rd March — Sunday 14th April 2024
- Saturday 25th May — Sunday 8th September 2024
- Saturday 21st December 2024 — Sunday 12th January 2025
Can I use the pool changing rooms and lockers?
Yes. There are changing rooms available Level 2 of the Stevenson Building for pool users only – with lockers which require you to bring your own padlock. (We have padlocks for sale at reception for £2 if you forget yours or don't have one.)
As indicated in our Ts&Cs (Clause 50c) UofG Sport takes no responsibility for the loss, theft or damage of any items brought into the Facilities, unless UofG Sport is shown to have been negligent.
Is towel hire available?
Yes – towels can be hired from Front Desk and towel hire prices are as follows:
- Individual Towel Hire – £1.00
- Towel Hire Card (10 x Towel Hires) – £7.00
Please bring your UofG Sport membership card with you if you are planning to hire a towel (student/staff ID card for University members) as we require and ID card as a deposit for towel hire.
Can I use the pool if I cannot swim confidently?
Members who are not confident in swimming two lengths of the pool are welcome to come to the swimming pool, but need to stay in the shallow end of the pool. The shallow end is one metre deep.
Classes & Sports Activities
How do I book a class or sports activity?
Advance booking is not required for visiting the gym (at either of our sites) or using the swimming pool at the Stevenson Building.
Fitness classes and sports activities (such as squash, badminton etc.) should be booked in advance whenever possible, but can be booked on arrival if there's space available.
- Members can book at Front Desk, via the UofG Sport app or online here.
- Non-members (pay-as-you-go) can either:
Members can book most classes/activities up to four days (96 hours) in advance. For example, at 12 midday on a Wednesday you can book classes up to 12 midday on Sunday.
Non-members can book classes/activities up to two days (48 hours) in advance.
Learn2 courses (for members and non-members) can be booked 30 days in advance.
Important: if you're booking a sports activity (e.g. squash, badminton etc.) only one person needs to book and pay the court hire fee, but every person playing needs to either be a UofG Sport member or have a Day Pass for the day of the booking.
Can I book a class or sports activity as a non-member?
Yes, anyone can book a class or a sports activity. Non-members (pay-as-you-go) can either:
- purchase a Day Pass at Front Desk or online here and book classes/activities for the day of the Day Pass only
- OR book a single classes/activity here for the same cost as a Day Pass. This also allows you to use the gym and swimming pool on the day of your booking.
Non-members can book classes/activities up to two days (48 hours) in advance.
Learn2 courses (available to members and non-members) can be booked 30 days in advance.
Important: if you're booking a sports activity (e.g. squash, badminton etc.) only one person needs to book and pay the court hire fee, but every person playing needs to either be a UofG Sport member or have a Day Pass for the day of the booking.
Are there additional fees for classes and sports activities for members?
Classes
- Community and UofG Staff memberships – all classes are included in membership at no additional cost.
- Student memberships – all classes are included in membership except for Yoga and Pilates classes, which cost £2.50 per class for students.
Sports Activites
- Sports activities such as badminton, squash, tennis, basketball etc. are subject to court hire fees, but these are discounted for members. Full details on facility hire costs for members can be found here.
- Important note: if you're booking a sports activity (e.g. squash, badminton etc.) only one person needs to book and pay the court hire fee, but every person playing needs to either be a UofG Sport member or have a Day Pass for the day of the booking.
Are classes suitable for any level of fitness?
All our classes are beginner-friendly and open to everyone. Our class instructors are happy to help and accommodate everyone's needs.
Why am I not receiving Booking Confirmation emails?
It could be that the confirmation emails are being picked up by your junkmail/spam filters.
To fix this, please try adding the email addresses noreply_uofgsport@gladstonego.cloud and uofgsport@leisurecloud.net to your email account's whitelist or 'safe senders' list (or 'VIP' list on Apple devices).
In recent versions of Outlook, you can do this by clicking Home then Junk then Junk E-Mail Options then Safe Senders then Add. For other email clients (e.g. Apple Mail, Mozilla Thunderbird etc.) please refer to the help documentation for your specific email program.
The other possibility is an old or incorrect email address on your UofG Sport account. Please email sport@glasgow.ac.uk to check or update the email address we have on our system.
How do I cancel my booking?
Free bookings (e.g. most classes for members)
To cancel your booking using the UofG Sport app, please select Manage Bookings, select the class you wish to cancel and hit the Cancel button.
To cancel online, please login here then select Bookings then Cancel Booking.
Paid bookings (e.g. Yoga & Pilates for students, facility hire)
Please contact sport@glasgow.ac.uk to request cancellation.
Club Sport
Do I need a gym membership to join a Sports Club?
Yes, to join any GUSA Sports Club, you require a UofG Sport membership.
For most Clubs, you'll require one of the following full-access (not off-peak) SPORT memberships:
- 12-Month Full-Access SPORT Membership
- Semester Full-Access SPORT Membership
- UofG Accommodation 12-Month Full-Access SPORT Membership
If you wish to join one or more of the following Clubs only, you require an off-peak SPORT membership only:
- Hares & Hounds
- Mountaineering
- Riding
- Skydiving
- Surf & Wakeboard
Further information here:
- Join UofG Sport here
- Find out more about Club Sport here
- Join a Club online here
How do I join a Sports Club?
To join a GUSA Sports Club, you will need to have a full-access SPORT membership with UofG Sport (not a Fitness & Wellbeing membership).
Once you have a valid SPORT membership, you can join a Club online here.
If you have any questions about the different Club fees or club memberships, please contact the Club you are interested in joining.
Miscellaneous
Are there lockers available?
Yes, we have lockers availabe in the Stevenson Building on Levels 2, 4 and 5.
- Level 2 lockers (for pool users) – require you to bring your own padlock. We have padlocks for sale at reception if you forget yours or don't have one.
- Level 4 & 5 lockers (for non-pool users) – most of these require a £1 coin or trolley token which is refundable. There are also a small selection of lockers which require a padlock on Level 4.
Padlocks should not be left on lockers overnight. Lockers will be opened in this instance and a £10 charge will be accrued.
As indicated in our Ts&Cs (Clause 50c), UofG Sport takes no responsibility for the loss, theft or damage of any items brought into the Facilities, unless UofG Sport is shown to have been negligent.
Can I pay with cash?
Both the Stevenson Building and Grascube Sports Complex are now completely cashless, so only credit/debit card payments will be accepted.
