Liz Watt has worked at the University of Glasgow for 25 years. Starting her journey in Hospitality Services, she now works as a Reach Out Senior Ambassador in the University Library.
The roles Liz has occupied during her career at the University have more often than not been public-facing, meaning she is one of the more familiar faces around the Gilmorehill campus, popular with both students and colleagues alike.
“I’ve met so many people working at the University,” says Liz. “Many come and go of course, but I’ve met some lifelong friends who I still work with and keep in touch with. That’s one of the nice things about this place, there is such a good community of people, some of whom have been here for as long as I have.
“It’s not just staff, the students remember me too because I’ve worked in the cafes and the Library. Working at graduations was a real highlight of that role because you see all their hard work has paid off, and they bring their parents over to meet you – I only served them coffee by the way – but it’s nice to know you had an impact on them, however small.
“I love working with our students. When they arrive they’re so young and fresh-faced, sometimes you had to help them make a cup of tea, but by the end it’s amazing how they have grown up! Some have even come back and they have jobs and families, which his lovely to see!”
Roles in the University Library have afforded Liz opportunities to pick up new skills which have not only complemented her professional development, but have sparked new personal interests.
“I didn’t really ever read before working in the Library, and being here has changed that. I’ve definitely been inspired by the books and now I’m an avid reader, which is something I would never have done before.
“Shelving some of the books, especially the Sociology and Anthropology stuff, has set off a curiosity within me and I’ve learned so much. If I was an academic, Sociology would definitely be my field!”
And this combination of curiosity and the opportunities on offer for all colleagues at the University, has meant Liz has gained skills outside of her role which continue to impact on those around her.
“One of the things I’ve been able to do within my role in Library Services, with the assistance of the Disability Coordinator here, is take courses that the University round on deaf awareness and sign language. There are short courses, available via Zoom which are really valuable; it’s an interest I’ve always had, and one I’ve been able to develop here.
“We have a few deaf students and knowing this has meant I’ve been able to take them on a tour of the Library and help them when they require assistance. I also work with a colleague who is deaf, and it’s been great to be able to speak with them and get to know them. This is something I would not have been able to do that were it not for the opportunities here for learning and development, and my managers allowing me to take advantage of them.
When asked if there was one thing that Liz would encourage staff at the University to do, her answer reflects her passion for the University and its community. “I would definitely encourage anyone to learn at least the basics of sign language so everyone can be better included.”