In July, the Helpdesk User Group (HUG) met for the first time, with representatives from across the University community including students, staff and service providers.

This group will meet regularly and provide feedback on what’s working well, good practice and discuss what could be improved. Alongside this, the Helpdesk Team have also been providing some drop-in sessions and support on how to best to use the UofG Helpdesk system and dispel some of the myths around the system. These sessions have enabled the team to take feedback and add a number of new features to improve the overall service.

The knowledge base content continues to grow, and we now have over 800 articles, including information to support the students in this year’s Registration and Enrolment. This information will not replace all of the information on the website but will complement existing information and serve as another source of general information for our students.

Thank you to everyone who has contributed to the progress and improvement so far- please keep your feedback coming!

If you have any questions or comments, please don’t’ hesitate to contact Mark Temple.

First published: 5 August 2019

<< 5 August, 2019