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SSD VPN Issue: 5 January 2026

Last updated: Tue Jan 13 6:33

We are aware of an issue currently affecting some staff when trying to log in using VPN, related to a recent certificate update.  This issue only affects Standard Staff Desktop (SSD) devices. 
Please follow these instructions to remedy this:

  • Log in to your machine without connecting to VPN. Go to Start > Cisco > Cisco Secure Client, and select Connect. You may get a certificate error message. Select Cancel and go to the next step.
  • In the next box choose the group Off_Campus_use or Campus_Use, depending where you are, then login.
  • After you are connected go to the Start > Software Center and locate"Renew Device Certificate" and install
  • Restart your machine and log in normally.

We apologise for any inconvenience caused.

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