Support Desk

There is an Agresso Support desk for users to help with any questions or problems they may encounter when using Agresso.

The support desk is manned from 9am till 5pm (Monday-Friday).  The Agresso Support is logged via the University of Glasgow Helpdesk. 

This can be found within MyGlasgow Portal for staff or Students: 

Step 1 - Log into MyGlasgow Portal and then Helpdesk Option - https://www.gla.ac.uk/helpdesk

MyGlasgow Portal

Step 2 - Search FAQ for online help

Faq Search Ivanti

Step 3 - If you cant find an answer raise a Support call/request

Create call 2 -Ivanti

Create Call 1 - Ivanti

Step 4 - Select Agresso Support Options Incident or Request. You may need to scroll down to find this or use the search

Incidents Tile Ivanti

For any Agresso Issues Select- Agresso Help

Ivanti requests

Agresso Request option - For any Agresso Access changes, Data Changes, General Information, Substitute Set up, Training