How long will payments take to appear on MyCampus?
- If you make a payment by card it should show on MyCampus straight away.
- If you make a payment by bank transfer from the UK it will be posted to MyCampus within 3 working days.
- If you are making a bank transfer from a non-UK location it can take up to 5 working days for your payment to be posted to MyCampus.
- If you make a payment to a platform (Convera) then please allow for a doubled wait time in each case (6 days for UK payments, 10 days for international payments).
Who do I send proof of payment to?
Send proof of payment to: mycampus-fees@glasgow.ac.uk.
Make the subject of the email "Proof of payment - Your GUID".
When making a payment by bank transfer, what should I put as a reference?
Put your GUID as the reference for a payment made by bank transfer. If you have space, also write what the payment is meant to cover (Bench fees, tuition fees, rent, etc).
How can I set up a Direct Debit?
Click the "How to Set Up a Direct Debit" guide found here: https://www.gla.ac.uk/myglasgow/students/sset/guides/#yourfinances
If you have issues you can contact the team: click here to create a student help request.
How do I add my SAAS reference number?
Click the "How to Add SAAS and SLC Reference Numbers" guide on adding your SAAS reference number, found here: https://www.gla.ac.uk/myglasgow/students/sset/guides/#yourfinances
If you are still having issues you can request help from the Accounts Receivable team by emailing them at mycampus-fees@glasgow.ac.uk.
Make the subject of the email "SAAS reference number query".
How is my SAAS funding applied?
The Accounts Receivable team confirms students' university attendance with the SAAS reference (found on the confirmation award letter) uploaded to the student's MyCampus record.
It is students' responsibility to ensure they have uploaded the correct reference to their record during financial registration. If the reference is missing or incorrect, it could cause delay with funding.
When is SAAS funding applied?
SAAS funding is applied after students have started their course and the team has confirmed their attendence to SAAS. If the SAAS reference has not been uploaded to a student's record, or is incorrect, it will cause a delay in confirming attendance.
How can I upload a sponsorship letter?
You can upload your sponsor letter yourself. There will be an opportunity to upload the letter when you complete financial registration. If you are having issues uploading your letter, send an email to mycampus-fees@glasgow.ac.uk. Make the subject of the email "Sponsor Letter - Your GUID" and attach your letter.
How long do sponsored students have to wait for fees to be removed from their accounts?
Once submitted your sponsorship letter will be processed within 5 working days. If approved the fees will be removed from your account at that point. If rejected, you will receive an email stating why. You can then let your sponsor know and they can make the necessary changes to your letter.
What information is contained on an acceptable sponsor letter?
The information we need from your sponsor on your award letter:
- Award letters must be on official letterheaded paper
- Student name and, if known, GUID
- Amount (in £ Sterling) that the sponsor will pay
- Sponsor name
- Address to which invoice should be sent
- Payment department contact details (name, email address, and telephone number)
- Sponsor's student reference number or PO number (where applicable)
- Programme of study for which the student is being sponsored
- Academic term for which the student is being sponsored
What is a PO number?
A PO number or purchase order number is a unique number given to a specific transaction. If you are being sponsored by a company, they will often raise a purchase order to settle your fees. This will not be the case for all sponsors.
The NHS has a "no purchase order no payment" policy which means NHS sponsor letters must give a PO number or explicitly state that no PO number is required for this sponsorship. For the sponsors that provide PO numbers in advance of being invoiced, we add this number to the invoice to allow for a smooth settling of the charge.
Can my parents discuss my fees with the Uni?
It is our policy to only discuss the details of a student's account with the student themselves. We can make an exception if the student sends an email to: mycampus-fees@glasgow.ac.uk which states that they give permission to X person to discuss their account with members of the team. X person can then phone and discuss the issue which has arisen. Make the subject of this email "Student permission - Your GUID".
My fees are not as expected. Who do I contact?
Fees are set by the colleges (Arts, MVLS, Science & Engineering, Social Sciences).
If you are certain your fees are incorrect you should contact your school as they are responsible for them. If your fees have changed and you are unsure why you can contact the Accounts Receivable team: click here to create a student helpdesk request.
They will be able to investigate your account and give you further information. Be aware they will not be able to change your fees.
I'm a part-time student. Why has my payment plan suddenly increased?
As you sign up for further modules, the cost of these modules will automatically be spread between the remaining instalments of your original plan. If you have an issue with how the cost of your new module has been distributed, you can contact the team using the student helpdesk:
How do I request a refund?
All refund requests must be first approved by the appropriate team or staff member. The relevant staff will depend on the type of refund you are seeking.
- Tuition deposit refunds: please contact the Admissions team, click here to submit a help request.
- Withdrawals and tuition fees: please submit your request via the "Tuition fee refund & liability reduction application" form, click here for a link to the form.
- Accommodation: please contact accom@glasgow.ac.uk in the first instance.
For all other refunds including overpayments, duplicate payments, and tuition discounts, please submit an online help request via this link (link only available for registered students)
Click here to submit a help request
If you do not have a GUID or are not a registered student, please submit an online help request here:
Which bank account can I be refunded to?
Refunds are sent to the account that used to make the original payment. This applies to all payments, whether made via card, bank transfer, or our international payment platform.
If you wish to discuss any issue regarding a refund account, please email: refund-enquiries@glasgow.ac.uk