Accounts Receivable

Accounts Receivable are responsible for the following areas:

Allocation of payments received

Sponsorship Management

  • Upon receipt of a valid sponsor award letter / financial guarantee from the student, we process the award letters and apply the funding to the student's account
  • We then invoice the relevant sponsors
  • Where sponsor letters do not meet the requirements, the letter will be returned to the student with the reasons why and requested to be updated and resubmitted
  • Sponsor letter requirements can be found here: https://www.gla.ac.uk/postgraduate/feesandfunding/sponsored/

SAAS Funding Administration

  • We are responsible for applying the SAAS funding to student accounts
  • To enable us to do this the Student SAAS reference must be recorded on the student record
  • We confirm a student’s attendance at the University

 We are then responsible for ensuring the monies received from SAAS are recorded accurately on the system

Direct Debits Process Management

  • We manage the Direct Debit Process
  • We support students with the Direct Debit set up to pay for tuition, accommodation, and bench fees through monthly installments
  • Direct Debits can be set up on MyCampus

Refunds Management

  • We manage and process all refund requests that the relevant department has approved.
  • Refund requests for any overpayments or duplicate payments: these are requested through the student helpdesk:  
    https://www.gla.ac.uk/myglasgow/it/helpdesk/

 

Deposit refunds

 Please see the Deposits Section of the University webpages guidance under "How do I request a refund of my deposit?"

Tuition fee refunds

 Undergraduate Refund policy

or

Postgraduate Refund Policy


This includes all information and an application form for tuition fee refunds

Accommodation Refunds

Frequently Asked Questions

FAQs