For staff

Staff Wellbeing - Employee Assistance Programme

The University provides an Employee Assistance Programme (EAP) for colleagues through an external provider. The employee assistance programme provides a range of services and support, including counselling, across a number of wellbeing themes. Further information and contact details can be found on our Health and Wellbeing Hub for colleagues.

Helping a Distressed Student

Please read the below University of Glasgow Staff Guide on Helping Distressed Students: 

Helping Distressed Students: A Guide for University Staff

What University Staff Can Do:

  • Listen
  • Give student time to talk
  • Be sympathetic and not dismissive
  • Understand the situation from the student's point of view
  • Make appropriate referrals

What University Staff Cannot Do:

  • Solve the student's problem
  • Take responsibility for the student's emotional state or actions


Contact our service:

  • +44 (0)141 330 4528
  • studentcounselling@glasgow.ac.uk
  • Our service can provide letters/reports for academic departments on students’ mitigating circumstances where the student has had involvement with the service prior to the need for such a letter or report.