Information Security

Set up the Authenticator app

For your first login you will need the smartphone or tablet you intend to use as your second factor, as well as a computer or tablet for the initial set up. Log in to your UofG account on the computer.

You'll be redirected to a Microsoft page with a window headed More information required.

• If you don’t have a smartphone, select “I want to set up a different method” and follow the Set up your phone instructions
• Select Next to follow the on-screen instructions

You’ll be asked to install the Microsoft Authenticator app on your phone or tablet.

This should not be installed on a device you share with anyone else, for example, a shared family device

Set up the mobile app

1. Get the app

Install the Microsoft Authenticator app on your phone or tablet via:

• Google Play (Android)
• App Store (iOS)

On your device, select Next 

2. Set up your account

Open the app and allow notifications if prompted. Add a Work or school account on the app. To do this:

• Select the plus icon
• Then select Work or school account on the app
• Select Scan QR code

3. Scanning the QR code

Use your phone or tablet to scan the QR code on your computer. Your account will be set up once your device detects the QR code.

On your device, select Next .

4. Check sign-in works

Your phone or tablet will prompt you to approve the sign-in. (You may be asked to provide the device’s PIN or your fingerprint - depending on how you have set the security of your device).

You should then see a message on your computer telling you the notification is approved. Select Next on your computer.

You have set up multi-factor authentication. Select Done.

5. Set up a second sign-in method as back up

You will now be redirected to My Sign-ins to review your settings. We recommend adding your mobile number as an additional sign-in method in case you lose access to the app.

To do this:

1. Select Add method
2. Select Phone from the drop-down menu. (Do not choose Office phone as this will not work.)
3. Select Add.
4. Add your mobile number and select Text me a code. Select Next.
5. Enter the code you received by text message and select Next.

You can now review your settings again on My Sign-Ins. Close the window to finish.

Change authentication method

The first time you try to log in, you'll be redirected to a Microsoft page with a window headed More information required.

1. Select Next, then choose I want to set up a different method. 
2. Choose Phone from the drop-down menu - Do not select Office phone as this will not work.
3. Select Confirm.
4. Select your country or region from the drop-down menu and enter your phone number.
5. Pick whether you want to receive a text or call and select Next.
6. Microsoft will text or call you with a code.
7. Enter the code and select Next.
8. Once the verification is successful, select Next.
9. Your setup is complete. Review your settings and select Done.

You can now review your settings again on My Sign-Ins Microsoft account. Close the window to finish.

I have a new phone

Important information regarding changing your phone 

When you setup your device as a second factor it will be required to approve any login attempt. This means that if you replace your phone or your phone is damaged you will be unable to access your account. 

• By having your phone number setup as an additional sign-in method this will still allow you to access your account

If you are changing your phone and getting a new number, then it's important that you setup your new phone before wiping your old one.

• Find out more about changing to a new phone