MyGlasgow Student Portal accessibility statement

This accessibility statement applies to the MyGlasgow Student Portal.

Using this website

This portal is run by The University of Glasgow. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The portal should be fully accessible. It should be noted that very high levels of zoom may cause it to re-format into what would normally be a mobile-friendly format. This retains clarity of information but introduces more vertical scrolling.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

British Sign Language

BSL users can contact us via contact SCOTLAND-BSL, the online British Sign Language interpreting video relay service.

Find out more about BSL assistance: contactSCOTLAND

Reporting accessibility problems with this website

We’re always looking to improve accessibility. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The University of Glasgow is committed to making its portal accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The portal is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons. 

  • Touch targets do not have sufficient size or spacing - WCAG 2.5.5

What we’re doing to improve accessibility

All new developments will be tested for accessibility. We will release changes on a regular basis, which may include accessibility fixes identified by you or us.

How we tested the portal

This portal was tested on 25 November 2024. The test was carried out by the University’s Business Systems Team using Lighthouse, an automated tool which performs audits of web pages in several different areas including accessibility. Some manual inspections of the pages were also performed on recommendation from Lighthouse as automated tools cannot assess the full extent of a website’s accessibility.

Preparation of this accessibility statement

This statement was prepared on 3 July 2020. It was last updated December 2024.

This page was updated 14 January 2025.