Legal statements

Kaltura (Moodle plugin) Accessibility Statement

This accessibility statement applies to the Kaltura Moodle Plugin which is a third party service utilised within the University of Glasgow and integrated into the Moodle VLE Environment.

Using this service

This service is provided by the University of Glasgow via the Moodle Virtual Learning Environment. However, the Kaltura interface is a third party vendor owned/managed service. The vendor is keen to ensure that as many people as possible are to be able to use their services and are continually looking to improve accessible features, key capabilities include:

Visualisation

• Default text and controls meet or exceed WCAG-specified contrast ratios

Navigation

• Support for keyboard shortcuts for all video player functions
• Visible focus and proper headings and labels
• Sliders for playhead and volume control

Screen Reader Support

• Players use hidden text elements for every non-text UI element and are tested against JAWS and other screen readers

HTML Support

• All player UI components are available via HTML5, which means that browser plugins are not required, and our player is compatible across devices

Transcription

• On-demand content is machine transcribed and editable, as well as supporting provision of professional human captions and translations

Sign Language Support

• In courses where a sign language translator is included, this translation can be included in the recording as part of Kaltura’s multi-stream player and capabilities

The vendor of this service has no legal obligation to comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 as they are not a public service provider.

However, their accessibility program aims to incorporate accessibility into the entire product development lifecycle to ensure that their websites and applications are accessible and usable by everyone regardless of disability or circumstance

Reporting accessibility issues with this service

The vendor is always looking to improve the accessibility of their service. If you encounter any problems using Kaltura, in the first instance please use the contact details below to report problems. These will be passed on to the vendor for review.

Web: UofG Helpdesk 
Email: ithelpdesk@glasgow.ac.uk 
Call: 0141 330 4800

We’ll consider your request and get back to you in 5 days. However, further engagement with the vendor may be required which may take longer to provide feedback.

British Sign Language

BSL users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service.
Find out more about BSL assistance: contactSCOTLAND

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Glasgow is committed to making its web based services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This also means that for any vendor products which are offered as services, for staff and students, we will endeavour to work with those third parties to ensure their services are made accessible.

Compliance status

Kaltura have indicated in their own guidance that they endeavour to ensure compliance with the WCAG 2.1 AA regulations, albeit they are not a service provider who has a legal obligation to confirm to these standards. Hence compliance has been indicated as below at the time of last update of this accessibility statement:
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in Kaltura’s VPAT (Voluntary Product Accessibility Templates) (PDF, 343k).

Non-accessible content

Kaltrua have not provided any explicit details with regards to non-accessible content. If you encounter any accessibility issues, please use the contact details provided above to report these issues. These will be passed on to the vendor for review/feedback.

Non-compliance with the accessibility regulations

Kaltura have indicated in their own guidance that they endeavour to ensure compliance with the WCAG 2.1 AA regulations, albeit they are not a service provider who has a legal obligation to confirm to these standards. Please refer to the vendor VPAT (Voluntary Product Accessibility Templates) listed above where an indication of non-compliances may be provided.

Disproportionate burden

The vendor has provided no information in relation to disproportion burden and as indicated above have demonstrated keen desire to continue to work on accessibility issues users may experience with their product offerings.

Content that’s not within the scope of the accessibility regulations

The vendor has provided no information in relation to out of scope content.

What we’re doing to improve accessibility

Kaltura have a committed focus on accessibility for their product offerings. Their accessibility program aims to incorporate accessibility into the entire product development lifecycle to ensure that their websites and applications are accessible and usable by everyone regardless of disability or circumstance. Please see their ongoing accessibility updates.

We will continue to engage with the vendor, providing feedback where felt required to help improve the product offerings.

Preparation of this accessibility statement

This statement was prepared on 1 August 2022. It was last updated on 15 August 2023.

When the services were last tested and who conducted the tests: Please refer to the VPAT documents which are listed above which relate to the usage of Kaltura.

This page was last updated 15 August 2023.