Appointment Booking System Accessibility Statement

This accessibility statement applies to the University of Glasgow’s Appointment Booking System.

Using this website

The Appointment Booking Service is run by the University of Glasgow. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Change colours, contrast levels and fonts by altering your browser settings
  • Zoom in up to 300% without the text spilling off the screen by altering your browser settings
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • For staff members, the main meeting planner isn’t accessible. There is, however, an alternate version of this content that is fully compatible with screen readers. We believe all users who require access to this currently have it, but if you require access please refer to the contact information detailed below. This offers slightly limited functionality, but the key features all work correctly.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

British Sign Language

BSL users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service.

Find out more about BSL assistance: contactSCOTLAND

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page, are not able to make an appointment or think we’re not meeting the requirements of the accessibility regulations, contact:

We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Glasgow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

  • Some target elements are under 44x44 pixels. (WCAG 2.5.5). However, these can be adjusted by the browser zoom settings. (Customer and staff side)
  • The application does not include a help function or documentation (Customer and staff side) (WCAG 3.3.5)
  • It does not attempt to prevent user error (Customer side) though the potential for error is very constrained. (WCAG 3.3.6)
  • The planner on the staff side is not screen reader compatible nor can it be successfully operated without a pointing device. (WCAG 5.2.1). However, an alternate format can be provided.
  • The staff side only works in Landscape format. (WCAG 1.3.4). The customer side will work in either orientation.
  • There is no location breadcrumb (Staff side) (WCAG 2.4.8)

Non-compliance with the accessibility regulations

Known compatibility issues with WCAG 2.1 AA are the inability to use the staff side in landscape format (WCAG 1.3.4 Orientation) and the planner not being screenreader compatible (WCAG 5.2.1) as the alternate version does not provide all of the same functions as the primary version)

There are currently no plans to rectify these items.

What we’re doing to improve accessibility

All new developments will be tested for accessibility. We have, where possible, adjusted the application to fit with the WCAG 2.1 AAA guidelines and will continue to do so where we find areas that are non-compliant.

Preparation of this accessibility statement

This statement was prepared on 1 July 2020. It was last updated November 2023.

This website was last tested on 23 May 2022. The test was carried out manually by the University of Glasgow’s Appointment Booking System Support Team and assessed against the WCAG 2.1 AAA guidelines.

This page was last updated 9 November 2023.