Operations Team Leader
WORLD CHANGERS TOGETHER
Job purpose
Supporting the Operations and Planning Manager, the postholder will lead on operational services across the Adam Smith Business School (ASBS) to ensure the delivery of an efficient and effective day-to-day service to stakeholders, and take a proactive role in maintaining robust systems, policies and procedures which protect the welfare and interests of its stakeholder groups. The scope of operations that this role will cover includes facilities, reception, health, and safety alongside working in partnership with relevant University Services, such as Estates, IT, Reach Out, Finance, and Commercial Services, to ensure these services continue to meet the needs of the School and its users.
Main duties & responsibilities
- Responsible for the implementation and consistent application of operational standards for providing advice and guidance, to ensure full compliance with current legislation, relevant quality standards and the University’s own policies and governance practices.
- Devise, maintain and deliver reporting frameworks and practices that underpin the University’s approach to health, safety, and wellbeing, playing a key role in the identification and management of risk.
- Develop methodology for colleagues, students and/or their representatives to be involved and engaged in decisions that affect their health, safety, and wellbeing, using the information derived to continuously improve practices and procedures.
- Developing communication strategies to ensure that all staff clearly understand their responsibilities both as individuals and regarding any supervisory or managerial role they may hold in all aspects of health, safety, and wellbeing and the operations of the School’s facilities.
- Act as the Fire Safety Coordinator for the assigned area, carrying out duties in accordance with the University Fire Safety Procedures. Key responsibilities include advising building users on matters relating to fire safety, carrying out regular inspections, performing fire alarm tests and conducting fire drills.
- Working closely with the Operations and Planning Manager, lead on assigned projects, contract management, and cost control, acting accordingly to improve service/operational delivery in consultation with senior managers.
- Effectively manage the Reception Team, identifying training requirements and delivering staff development programmes tailored to both individual need and business requirements. Ensuring they are customer focussed and contributing to School and University objectives, overseeing the interaction between this team and the Reach Out team operating within the building to ensure a smooth delivery of all services.
- Liaise with colleagues across the School and College to ensure procedures, facilities and resources are managed and maintained.
- Undertake other duties as required commensurate with the grade of the post.
Knowledge and qualifications
Essential
- Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:
- A Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and/or experience of personal development in a similar role
- Detailed knowledge of current Health and Safety legislation and safe working practice
Desirable
- Nationally recognised health and safety qualification (or ability to gain within 6 months)
- Knowledge and Understanding of University policies and procedures
Skills
Essential
- Strong, confident, and adaptive communicator with excellent written and interpersonal skills, adjusting style to suit different people or situations; ability to initiate dialogue and develop relationships, responding positively to enquires
- Excellent teamworking and line management skills
- Ability to plan and prioritise work of self and others, along with allocation of resources, to meet the needs of service users
- Ability to work under minimal supervision, take initiative, and innovate within the agreed dimensions and duties of the role
- Evidence of providing a solution focused approach when presented with varying issues/problems and complexities
Experience
Essential
- Experience of working with a diverse range of internal and external customers, providing high quality services in a complex operational environment
- Experience of managing and motivating a team, fostering engagement and achieving set objectives
- Experience of creating and maintaining documentation needed to ensure safe and compliant facilities
- Demonstrable experience of working in a similar role
Desirable
- Project management experience
- Experience of operations within a complex organisation
How to apply
Full details of the role and how to apply can be found by visiting our website:
The closing date for applications is 4 December 2024.
Terms & Conditions
Salary will be Grade 6, £33,232 - £36,924 per annum.
This post is full time and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook [https://www.gla.ac.uk/myglasgow/payandpensions/pensions/](https://www.gla.ac.uk/myglasgow/payandpensions/pensions/), benefits and discount packages.
A flexible approach to working.
A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University [https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/](https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/).
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community [https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/](https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/).
We endorse the principles of Athena Swan [https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/](https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/) and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website [https://www.gla.ac.uk/explore/jobs/](https://www.gla.ac.uk/explore/jobs/) for more information.
World-Changing Campus
We have delivered one of the most significant expansions of a UK university city campus for over a century.
Over the last decade, the University of Glasgow has invested in its estate to expand its world-class campus and facilities.
An area covering 14 acres of land next to our magnificent Gilmorehill campus has been redeveloped to build a mix of modern research, teaching and public spaces.
Our new buildings will mean the University remains a centre for world-changing research, as well as a vibrant community hub and centre for public engagement.
The development will transform our teaching, learning and research spaces. It will allow us to bring together the best minds of today and tomorrow within world-class interdisciplinary research spaces that offer flexibility and stimulate collaboration, and modern study spaces that will combine study and social learning space with technology enabled teaching.
- The Mazumdar-Shaw Advanced Research Centre (ARC) is changing the way research is conducted at Glasgow. The ARC is the creative and collaborative heart of research at the University of Glasgow, bridging the boundaries between research, cross-subject collaboration and true societal impact . The ARC brings more than 500 world-leading researchers from a range of disciplines together in a building specifically designed to break down organisational structure and facilitate collaboration and interdisciplinary work.
- The James McCune Smith Learning Hub is an inspirational and diverse learning space. The flagship building was the first to be completed as part of our campus development, and provides a creative environment, combining flexible study and social learning space with multi-styled and technology-enabled teaching. It can accommodate more than 2,500 students, and includes a lecture theatre with capacity for 500 students. State-of-the-art teaching facilities, with flexible study spaces and interactive teaching for students, help to create a more immersive learning experience.
Find out more
Living in Glasgow
A UNESCO City of Music, a vibrant arts and culture scene, a food-lover’s delight, and a shopper’s paradise. Just some of the highlights of the ‘friendliest city in the world’. As well as that accolade by the Rough Guides poll, Glasgow has also been named a must visit destination by publications including the New York Times, The Guardian, and Wanderlust.
Music
The city hosts an average of 130 music events a week catering for every taste; from rock to rap, and classical to country. Glasgow also has a world class club scene playing host to some of the world’s top DJs.
Shopping
Outside of London’s West End, Glasgow is frequently voted the best place for shopping in the UK. A must-visit destination for any shop-a-holic, it houses high street chains, international designers, and independent retailers. The West End, home to the University of Glasgow, is bustling with vintage fashion, vinyl stores, and second-hand bookshops.
Arts and Culture
Glasgow’s arts scene has gone from strength to strength, and is the base for five internationally renowned performing arts companies including the National Theatre of Scotland and Scottish Ballet. The city has several world-class museums, which are free to the public, and the city’s architecture is a work of art in itself.
Food and drink
You can be in Glasgow and taste the world with its many diverse restaurants, cafes, and bars. And if you’ve yet to sample the delights of haggis and whisky, Glasgow is the place to be.
The City and Beyond
Glasgow has all the opportunities and excitement of a big city but its compact size means you can quickly travel from one vibrant district to the next. You could be relaxing in one of its many parks, before shopping in the quirky West End, and then dancing until the wee small hours in the Merchant City.
And when you fancy getting out of the city you can reach the stunning Loch Lomond in just 30 minutes, climb one of our many breath-taking Munros, play golf at one of Scotland’s many world-class courses, visit one of our ancient castles, or go further North and search for Nessie! Scotland has also just been named the world’s most beautiful country by Rough Guides.
Relocating to Glasgow
Choosing to relocate to Glasgow is a big decision. There are numerous things to be considered, such as the costs of moving, the cost of living, and where exactly to relocate to. We have created two guides to aide you in the decision making process.
Find out more on relocating to Glasgow at the below link:
- Relocating to Glasgow
WORLD CHANGERS TOGETHER
WORLD CHANGING GLASGOW 2025
Our outstanding disciplinary breadth and expertise has enabled us to make world-changing advances in fields as diverse as medicine, physics, linguistics, public policy and global development.
The key to our success is our talented staff and students pushing back at the boundaries of knowledge and understanding together.
Our World Changers Together strategy recognises the fundamental importance of a culture of open cooperation: not just as colleagues and mentors or students and teachers, but as a community of discovery that reaches beyond its walls and draws inspiration and strength from its connections and partnerships worldwide: excellence that's part of something bigger. The strategy is articulated across three themes:
COMMUNITY
- People centred, globally engaged
CONNECTIVITY
- Collaboratively minded, digitally enhanced
CHALLENGES
- Solution focused, impact oriented
Find out more
It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment. We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
Our values
The future holds innumerable challenges for our sector, our society, and our world. We will have to adapt and change what we do and what we offer if we are to navigate these successfully. Our strategy and approach may evolve as the landscape changes, but our values will remain constant: a fixed point of certainty in uncertain times.
We have identified our values in consultation and partnership with our staff and student community. Living and upholding these values will ensure that we remain true to the spirit of our community and ourselves:
Ambition and Excellence
- We strive for excellence through our work
- We defend academic freedom globally
- We recognise and celebrate shared success
- We have an unrelenting focus on development
Curiosity and Discovery
- We innovate and solve problems together
- We lead by influence and example
- We engage with lifelong learning and personal development
- We learn from our mistakes
Integrity and Truth
- We uphold honesty, integrity and fairness
- We share our work widely and generously
- We do the right thing, not the easy thing - or we don’t do it
- We take responsibility
An Inclusive Community
- We are one Glasgow team, and we care for and respect one another
- We advocate for diversity and believe in variety as a vital part of a healthy university
- We champion education as an engine for social progress
- We practise and advance sustainability