IT Infrastructure Manager
WORLD CHANGERS TOGETHER
Job purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main duties & responsibilities
- Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
- Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
- Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
- Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
- Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
- Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning.
- Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews
- Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
- Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge and qualifications
Essential
- Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role.
- Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable
- Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
- Proficiency in macOS management with JAMF certification is highly desirable.
- Experience of working in a Higher Education environment.
Skills
Essential
- Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
- Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
- Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
- Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
- Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
- Ability to develop innovative solutions and to influence others to adopt them.
- Excellent interpersonal and communication (oral and written) skills.
- Demonstrable people/time/budget/project management skills of an appropriate level.
- Ability to work effectively with a high level of independence but also within a team.
- Strong analytical and innovative problem-solving skills.
- Ability to multitask successfully in a busy role with competing demands
- Ability to work flexibly and adapt to changing environments.
- Ability to collaborate with teams within our organisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable
- Understanding of cybersecurity principles to protect data and computational resources.
- Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols.
- Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students.
- Conducting training sessions on best practices for using the computing grid.
- Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
- Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
- Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential
- Experience in leading a highly specialised infrastructure team.
- Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
- Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
- Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
- Experience managing projects in a complex multidisciplinary organisation.
- Experience of taking responsibility for actions that can have considerable impact on the user community.
- Experience of negotiating with colleagues.
Desirable
- Supporting Research in an academic environment.
- Supporting MySQL/MariaDB relational database servers.
- Security with network penetration testing, diagnosis, and patching.
- Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
- Knowledge of libraries needed for GPU clusters and distributed computing frameworks
World-Changing Campus
We have delivered one of the most significant expansions of a UK university city campus for over a century.
Over the last decade, the University of Glasgow has invested in its estate to expand its world-class campus and facilities.
An area covering 14 acres of land next to our magnificent Gilmorehill campus has been redeveloped to build a mix of modern research, teaching and public spaces.
Our new buildings will mean the University remains a centre for world-changing research, as well as a vibrant community hub and centre for public engagement.
The development will transform our teaching, learning and research spaces. It will allow us to bring together the best minds of today and tomorrow within world-class interdisciplinary research spaces that offer flexibility and stimulate collaboration, and modern study spaces that will combine study and social learning space with technology enabled teaching.
- The Mazumdar-Shaw Advanced Research Centre (ARC) is changing the way research is conducted at Glasgow. The ARC is the creative and collaborative heart of research at the University of Glasgow, bridging the boundaries between research, cross-subject collaboration and true societal impact . The ARC brings more than 500 world-leading researchers from a range of disciplines together in a building specifically designed to break down organisational structure and facilitate collaboration and interdisciplinary work.
- The James McCune Smith Learning Hub is an inspirational and diverse learning space. The flagship building was the first to be completed as part of our campus development, and provides a creative environment, combining flexible study and social learning space with multi-styled and technology-enabled teaching. It can accommodate more than 2,500 students, and includes a lecture theatre with capacity for 500 students. State-of-the-art teaching facilities, with flexible study spaces and interactive teaching for students, help to create a more immersive learning experience.
Find out more
Living in Glasgow
A UNESCO City of Music, a vibrant arts and culture scene, a food-lover’s delight, and a shopper’s paradise. Just some of the highlights of the ‘friendliest city in the world’. As well as that accolade by the Rough Guides poll, Glasgow has also been named a must visit destination by publications including the New York Times, The Guardian, and Wanderlust.
Music
The city hosts an average of 130 music events a week catering for every taste; from rock to rap, and classical to country. Glasgow also has a world class club scene playing host to some of the world’s top DJs.
Shopping
Outside of London’s West End, Glasgow is frequently voted the best place for shopping in the UK. A must-visit destination for any shop-a-holic, it houses high street chains, international designers, and independent retailers. The West End, home to the University of Glasgow, is bustling with vintage fashion, vinyl stores, and second-hand bookshops.
Arts and Culture
Glasgow’s arts scene has gone from strength to strength, and is the base for five internationally renowned performing arts companies including the National Theatre of Scotland and Scottish Ballet. The city has several world-class museums, which are free to the public, and the city’s architecture is a work of art in itself.
Food and drink
You can be in Glasgow and taste the world with its many diverse restaurants, cafes, and bars. And if you’ve yet to sample the delights of haggis and whisky, Glasgow is the place to be.
The City and Beyond
Glasgow has all the opportunities and excitement of a big city but its compact size means you can quickly travel from one vibrant district to the next. You could be relaxing in one of its many parks, before shopping in the quirky West End, and then dancing until the wee small hours in the Merchant City.
And when you fancy getting out of the city you can reach the stunning Loch Lomond in just 30 minutes, climb one of our many breath-taking Munros, play golf at one of Scotland’s many world-class courses, visit one of our ancient castles, or go further North and search for Nessie! Scotland has also just been named the world’s most beautiful country by Rough Guides.
Relocating to Glasgow
Choosing to relocate to Glasgow is a big decision. There are numerous things to be considered, such as the costs of moving, the cost of living, and where exactly to relocate to. We have created two guides to aide you in the decision making process.
Find out more on relocating to Glasgow at the below link:
WORLD CHANGERS TOGETHER
WORLD CHANGING GLASGOW 2025
Our outstanding disciplinary breadth and expertise has enabled us to make world-changing advances in fields as diverse as medicine, physics, linguistics, public policy and global development.
The key to our success is our talented staff and students pushing back at the boundaries of knowledge and understanding together.
Our World Changers Together strategy recognises the fundamental importance of a culture of open cooperation: not just as colleagues and mentors or students and teachers, but as a community of discovery that reaches beyond its walls and draws inspiration and strength from its connections and partnerships worldwide: excellence that's part of something bigger. The strategy is articulated across three themes:
COMMUNITY
- People centred, globally engaged
CONNECTIVITY
- Collaboratively minded, digitally enhanced
CHALLENGES
- Solution focused, impact oriented
Find out more
How to apply
Full details of the role and how to apply can be found by visiting our website:
The closing date for applications is Thursday 28th November 2024.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Terms & Conditions
Salary will be Grade 8, £49,250 - £56,921 per annum.
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules.
For more information please visit: https://www.gov.uk/skilled-worker-visa
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
A flexible approach to working.
A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment. We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
Our values
The future holds innumerable challenges for our sector, our society, and our world. We will have to adapt and change what we do and what we offer if we are to navigate these successfully. Our strategy and approach may evolve as the landscape changes, but our values will remain constant: a fixed point of certainty in uncertain times.
We have identified our values in consultation and partnership with our staff and student community. Living and upholding these values will ensure that we remain true to the spirit of our community and ourselves:
Ambition and Excellence
- We strive for excellence through our work
- We defend academic freedom globally
- We recognise and celebrate shared success
- We have an unrelenting focus on development
Curiosity and Discovery
- We innovate and solve problems together
- We lead by influence and example
- We engage with lifelong learning and personal development
- We learn from our mistakes
Integrity and Truth
- We uphold honesty, integrity and fairness
- We share our work widely and generously
- We do the right thing, not the easy thing - or we don’t do it
- We take responsibility
An Inclusive Community
- We are one Glasgow team, and we care for and respect one another
- We advocate for diversity and believe in variety as a vital part of a healthy university
- We champion education as an engine for social progress
- We practise and advance sustainability