IT Helpdesk

The mobileprint service is currently unavailable, affecting printing from personal devices, UofG MyMacs and UofG MyDevice computers. This is being investigated with our supplier. You can still print from theGlasgow Anywhere Desktop (UofG virtual desktop), from University student PCs, or from staff PCs running the Standard Staff Desktop, where you should be able to print to one of the following printer options:

  PULLPRINTING on SCOM-SPOOL-A
  PULLPRINTING on SCOM-SPOOL-B
  PULLPRINTING on SCOM-SPOOL-C
  PULLPRINTING on SCOM-SPOOL-D

Updates will be posted here when they become available. Apologies for any inconvenience.

Note for 'Uniflow' users: Uniflow printing is not affected by this issue.

MyCampus will be unavailable from 08:00 to 14:00 (GMT) on Wednesday, 19 November to allow for essential maintenance.
During this period, there will be no access to the Student Homepage, the Online Application Form or Applicant Self-Service. The timetable app will still be available.

Thank you for your patience while we complete this essential work.

From Wednesday 26 November, all old Cisco-badged telephone handsets will no longer work.  

Cisco telephone handsets will be replaced by Microsoft Teams Voice, an enhancement to your existing Teams software that allows you to make and receive calls through a dial pad in the Teams application. 

If you’re not already using Teams Voice, just sign out of Teams and sign back in again to get started. 

Find out more about using Microsoft Teams Voice.

In some circumstances, a replacement handset can be deployed. If this is required, or if you have any other questions, please contact the Teams Voice project team through UofG Helpdesk. 

We have received reports of scam emails which appear to come from University colleagues, asking staff and students to purchase items including gift cards. 

If you have received an email that may be a scam, please report it through the IT: Security Help form in UofG Helpdesk. Do not open attachments, click links or share personal details.

How to spot a scam email 

If you receive any unexpected emails, even if they appear to come from someone you trust, think: 

• Are you being asked for money or personal details?
• Does the email address of the sender look right?  
• Do the URLs of any links look right? (you can ‘hover’ over a link to see its real address)  
• Are attachments in the format you would expect?  

What if I have interacted with a scam email? 

If you think you may have interacted with a scam email, for example clicking links, opening attachments, making payments or sharing details, the Information Security team can help. Get in touch using the IT: Security Help form in UofG Helpdesk.