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Further information
Is your tax code wrong?
If you've received a PAYE Coding Notice and you think that the tax code is wrong, it's important to let HM Revenue & Customs (HMRC) know. You can use the email service to let them know that your tax code is wrong and give them details of your income to help them work out your correct tax code.
Before you start to complete the online form it’s important that you have all the information below to hand.
- your National Insurance number
- your contact email address
- your full name, including any middle name(s)
- your date of birth
- your weekly amount of any State Pension / State Benefits
- your estimated income for the relevant tax year (including salary and any company pension)
- your employer tax reference number (the University's tax reference number is 961 3201755)
- your employee payroll / staff number
- if you are receiving a company pension, your pension provider tax reference number
- your other income such as income from property or interest
When you've got all the information to hand, use the link below to start filling in the form.
Tell HMRC that your tax code is wrong
HMRC will send you an acknowledgement that they have received the information from you.
They will aim to deal with your query within 15 working days and will email you to let you know if they have updated your tax code.
How to get a National Insurance number
If you have mislaid or can't find your National Insurance number you can request confirmation from HMRC. This online request can also be used to update your name and address - the online form can be found at :
Do not complete this form if you:
- have never had a National Insurance number before and are under age 20 - phone the National Insurance Registration Helpline on Tel 0845 915 7006 for advice
- have never had a National Insurance number before, are aged 20 or over and have never had Child Benefit claimed for you - phone Jobcentre Plus on Tel 0845 6000 643 for advice or go to: www.direct.gov.uk
Remember, when you receive your National Insurance number you must provide a copy to this office. You can update Pay & Pensions by e-mailing finance-payroll-pensions@glasgow.ac.uk.
If you’re moving to the UK
You may have a National Insurance (NI) number printed on the back of your biometric residence permit (BRP). You don’t need to apply for a National Insurance number if you already have one, or one is printed on your BRP.
If you don’t have a National Insurance number, you must apply. You can only apply for it once you’re in the UK. You must have the right to work or study in the UK to get a National Insurance number.
You need to apply by phone for a National Insurance number.
National Insurance number application line
Telephone: 0345 600 0643
Textphone: 0345 600 0644
Monday to Friday, 8am to 6pm
Service Level Commitment
- Ensure that accurate payments are made to staff in line with the monthly deadlines
- Ensure that there is effective communication between University staff and external pension administrators on pension benefits or issues and that issues are resolved in an effective and sensitive manner.
This section is responsible for the following:
- Payment of Salaries
- Pensions
- Statutory Payments
- Payment of Business Related Expenses
Payslips on your Mobile phone
Did you know you can now view your payslip on your mobile phone or tablet device?
Undertanding your USS Pension Scheme
This course is designed for individuals, both existing and new members of staff, who would like an overview of the main provisions of the USS pension scheme. It will enable staff to understand the benefits provided by the USS scheme and understand how to enhance their pension provision. The course presenter is Jim Ross, Head of Pay & Pensions.
During this workshop you will:
- gain a broad understanding of the benefits provided by USS
- learn about the main differences between defined benefit and defined contribution schemes
- become familiar with how your contributions are invested and how you can influence your investments
- understand how you can enhance your pension benefits
Date: 22/01/18
Time: 14:00 - 16:00
To book a place or to add your name to the waiting list please login to the HR Self Service Portal
From your Employee Dashboard select the Learning & Development tab and then type the word Pension into the 'Keywords' search box in the Book a Course section.
National Insurance (NI) and State Pension changes
Click on the link below for full details of the changes:
Tell HMRC about a change to your personal details
If any of your personal details have changed, it is important that you inform HMRC as this could cause delays in processing future information or returns. It could also delay the processing and award of any benefit claims or renewal claims you make, for example tax credits or universal credits.
All you have to do is click on www.gov.uk/tell-hmrc-change-of-details
This is a much quicker route for personal details to be updated. You just need to provide your National Insurance Number and your new details.
The form is really quick and easy to complete and it saves time and expense in writing or phoning.
State Pension Age
The state pension age is increasing and more people now have individual state pension ages depending on their date of birth. You can check your state pension age at the government website below:
Senior Management Group Expenses
Search Pay & Pensions
June Salary Q&A's
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Questions & Answers
I was on leave last week; can you explain what happened?
There was an issue with the University’s bank that meant the normal payment run that was due to be processed and paid into bank accounts on Friday June 28th, 2024, was delayed until Monday July 1st, 2024. To prevent any further inconvenience to colleagues, the University made a duplicate payment on Friday June 28th, 2024. This meant that all colleagues were paid twice for the month of June.
As a result of this overpayment, the University is now asking that you re-pay the second payment received, ideally by July 5th.
What account details and reference should I use to repay?
You should make a payment to
Organisation: University of Glasgow
Sort Code: 40-22-47
Account Number: 11657070
Reference: your staff number & your surname
Staff number is not the same as your GUID it is the six digit identifier on your staff card and payslip.
How will I know that the University has received my repayment
The University will send an email confirmation within 5 working days to colleagues who have repaid their additional payment.
What happens if I do not re-pay the additional payment?
Everyone is strongly advised to make a repayment by the July 5th. If, for whatever reason, this proves impossible then the additional payment will be deducted from your July salary. If there is insufficient net pay in July to allow for the full repayment, then the balance will be carried forward to subsequent salary payments.
When trying to re-pay, my bank has suggested this may be a scam.
This is not a scam; however, the banking app may think it is a scam due to the value being processed. It may be that your bank will therefore allow you to re-pay the total amount in a series of smaller values.
My bank limits my transactions to £2,000
If you are affected by bank transaction limits, then you can make more than one payment to the University so long as the total equals the amount of the additional payment.
Both my partner and I work at the University, how do I return the overpayment?
You should make a separate payment for each of the additional payments received. The different reference on each will identify who the payment refers to.
I am worried about how all this will affect my income tax, National Insurance and pension year-to-date position.
There will be no impact on your income tax, National Insurance and pension position if you re-pay the additional payment to the University, or, allow a deduction to be made from pay. The additional payment received is a net payment only and, as such, is treated in a similar manner as an advance of salary.
I am leaving in July how am I affected?
Unless your leaving date is the July 31st then it is likely that there will be insufficient pay to allow the additional payment to be deducted therefore it is advisable that you make a repayment to the University to avoid further complications.
I am on maternity leave how am I affected?
This will be different for everyone on maternity leave depending on what stage of maternity leave you are on. All colleagues on maternity leave will be written to confirming their individual position, however, if you make a repayment by July 5th there will be no impact on your future payments.
I am on long term sick leave how am I affected?
Similar to Q10, this will be different for everyone on sick leave depending on what stage of sick leave you are on. All colleagues on sick leave will be written to confirming their own position, however, if you make a repayment by the July 5th there will be no impact on your future payments.
I am a zero-hour worker and the hours I get paid for in July may be less than I received in June.
If your pay is variable from month-to-month, you should ensure that you make a repayment to the University by the July 5th rather than opt for a payroll deduction.
I am a foreign national and I have been advised that if I have more than a certain amount in my UK account it triggers a reporting obligation in my home country.
You should immediately re-pay the additional payment to the University to avoid this being triggered. If it is triggered, then the University will provide assistance in confirming to your home tax authority that this was an error, and that the additional payment should be offset against your repayment. Further specific guidance will be issued in due course for US citizens.
How will this impact on Universal Credit that I receive?
Like Q13 you should immediately re-pay the additional payment to the University to avoid any impact on state benefits. If, due to the timing of payments, there is an impact, the University will provide assistance in confirming to the DWP this was an error and that the additional payment should be offset against your repayment.
Will the university be able to provide some documentation confirming the situation that has occurred for colleagues who are trying to obtain mortgages or other loans and the irregular activity showing in their accounts?
For colleagues in this situation the University will provide documentation explaining the situation to potential lenders on a case-by-case basis. If colleagues require this then they should contact finance-paycontrol@glasgow.ac.uk
I’m due a salary increase in July, what impact will this have?
There will be no impact on your July salary. If you make a repayment by the July 5th then your July salary will be unaffected. If you do not make a repayment, then your July salary will be reduced by the amount of the additional payment.
I’m out of the country at present and cannot access my online banking or app at present.
If you cannot make a repayment by the July 5th but still intend to make a repayment please contact finance-paycontrol@glasgow.ac.uk by the July 10th to confirm arrangements, otherwise, a deduction will be made from your July salary.
Who should I contact if I have further questions?
If you have any further questions, please contact finance-paycontrol@glasgow.ac.uk